Omnichannel contact centers are the modern-day equivalent of the call centers and switchboards that previously comprised customer-service hubs around the world. Now, instead of housing only phones and call operators,
Omnichannel contact centers are the modern-day equivalent of the call centers and switchboards that previously comprised customer-service hubs around the world. Now, instead of housing only phones and call operators,
Projects As open source projects continue to bloom with increasing strength, even large corporations like Google, Microsoft, as well as Facebook are adopting such projects of their own. Antithetical to
coder Software pioneer Robert L Glass quoted, “The best programmers are up to 28 times better than the worst programmers.” Getting top coders is rare. Their productivity is 3 times
A website is the face of a company that shows up to users on the internet and is one of the critical deciding factors for their success. It is for
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct
When a user downloads an app for the first time, they receive a number of prompts to accept multiple permissions. The types of requests a user receives will vary depending
Each persona in a professional services organization has a specific role to fulfill. A CFO or the Head of Professional Services is responsible for managing the company’s finances and revenue,
The video editing process contains manipulating video images. Your video editing software can record videos, but editing is the part of the post-production process, anywhere you have to change and convert
IT Budget In the current crisis, as the revenue evaporates, it’s time for firms to cut back by slicing out those extra expenditures and bold ideas that made sense in
Public Most people associate employment and job growth with the private sector. However, the public or government sector employs over 23 million people in the United States, which accounts for approximately